LIMITED WARRANTY

Vitreous Ceramics (“VC”) Products

Subject to the exclusions and limitations set forth below, Grohe Hong Kong Limited (the “Company”) warrants that its VC products will remain free of material, manufacturing, design and functional defects for a period of 2 years, effective from the date of purchase (as shown in the receipt) (the “Warranty Period”).

Faucets and Fittings

Subject to the exclusions and limitations set forth below, Grohe Hong Kong Limited (the “Company”) warrants that its hardware products will remain free of material, manufacturing, design and functional defects for the following periods effective from the date of purchase (as shown in the receipt) (the“Warranty Period”):

1. Faucet Products: A 5-year period for the main body of the fittings and the cartridge, and a 2-year period for respective parts and accessories of such fittings and cartridge; and
2. Other Hardware Products: A 1-year period for all other hardware products.

Bathtub

Subject to the exclusions and limitations set forth below, Grohe Hong Kong Limited (the “Company”) warrants that its Bath Tub products will remain free of material, manufacturing, design and functional defects for the following periods effective from the date of purchase (as shown in the receipt) (the “Warranty Period”): 1-year period for the bath tub main unit and other parts.

Shower Toilet

Subject to the exclusions and limitations set forth below, Grohe Hong Kong Limited (the “Company”) warrants that its shower toilet products will remain free of material, manufacturing, design and functional defects for a period of 2 years, effective from the date of purchase (as shown in the receipt) (the “Warranty Period”).

E-bidet

Subject to the exclusions and limitations set forth below, Grohe Hong Kong Limited (the “Company”) warrants that its e-bidet products will remain free of material, manufacturing, design and functional defects for a period of 2 years, effective from the date of purchase (as shown in the receipt) (the “Warranty Period”).

1. During the Warranty Period, the Company shall repair or replace, at its discretion, such products found defective under normal use.
2. In the event that no product of the same model is available, the Company reserves the right to replace the defective product with a similar model.
3. To request for repairs, purchasers are required to provide proof of official receipt.
4. Service charges for any repairs shall be waived for the first three months from the date of purchase.
5. The Warranty Period shall not be extended by any replacement of the defective product or repairs carried out by the Company, nor shall it commence to run anew.

Exclusions

This Limited Warranty does not cover any of the following:

1. Any product removed from its original installation position.
2. Any defect resulting from the transportation, installation, modification of the product, or caused by any use or misuse beyond the intended purpose specified for the product, or resulting from improper maintenance or use of non-genuine parts as replacements, irrespective of whether any of the above defects were due to end users, installation technicians, contractors, or any other professionals other than those specified by the Company.
3. Any transportation cost or expense arising from the repair or replacement of the product (except for transportation cost or expense for defective product/part replacement), or any cost or expense resulting from installation or dismantling of the product, or any cost or expense in relation thereof.
4. Any defect resulting from insufficient water pressure, impurities in tap water, or improper cleaning of the product.
5. Failure of the customer to provide the original purchase receipt of the product.
6. Any defect caused by force majeure, such as fire, earthquake, flood, lightning, or any other cause beyond reasonable control.
7. Any product not purchased from an authorized retailer of the Company in Hong Kong.
8. Any other situation beyond the responsibilities of the manufacturer of the product or the authorized retailer of the product.

General Terms

1. Except as expressly set forth in this Limited Warranty, all warranties for the Company’s products, express or implied, statutory or otherwise, including warranties of merchantability or fitness for a particular purpose are expressly excluded to the fullest extent permitted by law.
2. The Company’s total liability, whether based on contract, warranty, tort, statute, law or equity, under this Limited Warranty or in connection with the sale of the Company’s product hereunder shall be limited to the repair or replacement of such product. In no event shall the Company be liable to the purchaser for any indirect, special, incidental or consequential loss, expense, expenditure or damage whatsoever.
3. In case there is any inconsistency or conflict between the English version and other versions of the Limited Warranty, the English version shall prevail. The Company reserves the right of final decision on the interpretation of this Limited Warranty.
4. This Limited Warranty shall be governed by and construed in accordance with the laws of Hong Kong. The Company and the purchaser hereby irrevocably submit to the exclusive jurisdiction of the courts of Hong Kong.